Jason R Gladfelter

· Master of Arts in Conflict Resolution: University of Denver 2006

· Certificate of Advanced Studies in Alternative Dispute Resolution: University of Denver 2004

· Bachelor of Generals Studies in History: University of Kansas 2002

· International Mediation and Negotiation Student Symposium: Arcadia University/IIMCR Prague, Czech Republic

· 25 hours victim-offender mediation: Face-to-Face, Aurora, CO

· Professional Mediation (4 hour course): University of Denver 2009

· Online Facilitator training (40 hours): Soliya.net 2009

Recent Positions

Store Manager, Grapes and Grains

Denver, CO. March 2009-Current; June 2004-February 2008

· Manage daily store functions and assume responsibility in absence of owner

· Trained new employees and managed staff of 4 part time members

· Expanded craft beer section in volume and sales

· Educated staff and owner about niche section of craft beer

· Implemented a customer-education approach to customer service

· Resolved disputes with customers and among staff

· Negotiated with vendors to expand product line and maximize profit

· Arranged sections of merchandise and applied marketing strategy to maximize sales

· Researched and applied market trends in wine, scotch and beer sections

Conflict Management Specialist, Meta-Culture

Bangalore, Karnataka India Feb 2008-Feb 2009

· Corporate Education—Junior trainer in corporate education; advised on course layout and structure; secured program dates and venue with client; designed and modified presentations and materials; assisted in other preparations and logistics

· Management—Lead team for open enrollment workshop series that brought in over Rs.180,000; managed internal study group; led two study group sessions (Understanding Questioning, and Hatred and Group Violence), computer/network/facilities manager

· Business Development—Located, contacted, and built relationships with potential clients; secured and attended external meetings; transitioned leads into clients; performed diagnostics with clients; wrote proposals and negotiated procedures; advised and prepared marketing strategies; collaborated with BD team to problem solve and improve performance

· Additional Responsibilities—Addressed internal struggles and staff complexities; facilitated in public dialogues; facilitated internal meetings; assisted in marketing and advertising of company services and intervention; developed plans for networking events

Positions/Activities/Associations

· Consultant, Oval Options Conflict Management Services (2010-current)

· Volunteer Online Facilitator, Soliya.net (2009-2011)

Facilitated online discussions of contentious topics between students of various West Asian countries

Worked with Lebanese co-facilitator to outline goals, steps and progress of group

Develop lesson plans, tactics and exercises designed to teach communication skills to students

Remain flexible to dynamics of group and discussion

· Program Director, Peace Institute of the Rockies (2007-2010)

Developed Institute beta-programs, direction, methodology, vision and structure

Located possible funding sources

Assisted with grant writing and white paper production

· President, Society for Conflict Resolution, University of Denver (2005)

Lead team to expand reach and effect of conflict resolution at DU and community

Delegated tasks to maximize talent within areas of interest

Set up permanent seat in student senate for Conflict Resolution Institute

Led, managed and designed marketing strategies and products

· Member, Colorado Council of Mediators and Mediation Organizations (2005-2007)

· Member, Society for Conflict Resolution (2004-2007),

· Member, Association for Conflict Resolution (2004-2007)

· Member, Alliance for Conflict Transformation (2006-2007)

· Volunteer, Face-to-Face Mediation (2003-2004

· Volunteer, Great American Beer Festival (2006, 2007,2009, 2010)

· Volunteer Craft Beer Import Consultant, Bangalore, India (2008-current)